Terms of service

Terms and Conditions

DEPOSIT & PAYMENTS

For any delivery and pick-up bookings, a 40% deposit is required. With out deposit in 2 days, all requested hire equipment being made available again for public hire.

Payments can be made by bank transfer to the store-nominated bank account or in store payment. The Hirer is responsible for any bank fees associated with the transfer. 

All custom items require full payment when paying deposit.

Delivery Bookings

Full payment and Security Bond are to be paid no later than 7 days before the date of the Hirer's event or the due date given from the store. If the payment is not received by the due date and the Hirer hasn't given any further notice, the booking can be canceled.

Pick up bookings

Balance and Security Bonds can be paid when picked up. If the pick-up day changes must give notice to the store otherwise will be cancelled and deposits are nonrefundable.

 

CANCELLATION AND VARIATIONS

Hirer must contact us in advance for Cancellation. 

Cancellations made 14 days before the hire date results in a loss of half of the deposit, rest will change to credit note. 

Cancellations made less than 14 days before the hire date will result in a loss of full deposit.

All custom items are nonrefundable.

Events can be rescheduled for the hire to an alternative date subject to availability, 10% of the total hiring items (balloons and other items are not included) could be charged. Any deposit or payment made will be carried forward to the new booking date.

If, for any reason, the store is unable to provide the goods specified in the booking, the store will notify the Hirer as soon as possible and provide alternative options. 

*If the store cancels the order due to special conditions, even if it has already been accepted, the store will provide written notice to the Hirer and provide a full refund.

 

SECURITY BOND

The Security Bond will be charged based on the total value of the hired amount. The minimum amount of a Security Bond is $50.00. 

The Security Bond amount will be refunded to the Hirer once all equipment is picked up without any damage from the event, the hirer will be contacted for further details and an online refund will be processed within 2 business days after the event.

Any damages, losses, or breakage will result in the loss or the reduction of the Security Bond refund. The amount will be based on the damaged equipment.

The Hirer agrees to pay the Owner’s hire charges and any other charges, including charges for loss, damage, and repairs and tax, GST, levy, or other expenses paid or payable by the store.

 

DAMAGE OF EQUIPMENT

The Equipment must be always, in a weatherproof area away from dust, mud, mildew, rain, dampness, wind, or snow.

Equipment must not be left out in the open overnight. Any damage to the Equipment such as Rips, Tears, Scuff Marks, Food products, Dirt, Cigarette Burns, Spills, Dampness or Breakages, or any other damage may result in the full reupholstering or replacement of the Equipment at the hirer's cost. Any damages must be brought to our attention upon Pickup or Return.

The Hirer must take all reasonable precautions to protect the Equipment from damage or theft during the hire period, including storing it in a secure and dry location. Hirers must notify their venue of storge issues if pick-up happens on a different day from the event. 

All packaging materials and tools provided with the Equipment must be returned with the equipment, to prevent any damages when transporting.

 

Store Policy

Purchase Please retain your receipt for exchange within 14 days with its original condition from the date of purchase. Unfortunately, we are not able to exchange or refund the balloons, helium, edibles, costumes, and flower purchases. Thank you for shopping with us.